Return and Exchange Policy

Effective Date: July 15, 2026

At Kennedy Wear, we want every customer to shop with confidence. If you are not fully satisfied with your purchase, you may request a return or exchange in accordance with the terms outlined below.

This policy applies to purchases made through https://kennedywear.net.

Return Eligibility

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

• Be unused, unworn, and free from signs of use.

• Be returned in its original packaging whenever possible.

• Include any accessories or components originally supplied with the product.

• Be in a condition suitable for resale.

Items that do not meet these requirements may not be eligible for a refund or exchange.

Items That Cannot Be Returned

Unless required by applicable law or the item arrives damaged or incorrect, we are generally unable to accept returns for:

• Customized or personalized products.

• Earrings that have been opened or worn for hygiene reasons.

• Gift cards or promotional vouchers.

• Products identified as Final Sale or Non-Returnable at the time of purchase.

Nothing in this policy limits any statutory rights you may have under applicable consumer protection laws.

Exchanges

If you would like to exchange an item for another size or style, please contact our customer support team before returning the product.

Exchanges are subject to product availability. If the requested replacement is unavailable, you may choose an alternative product or request a refund where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 calendar days after delivery.

When contacting us, please include:

• Your order number.

• A brief explanation of the issue.

• Clear photographs of the product and, where possible, the packaging.

After reviewing the information provided, we will work with you to determine an appropriate solution, which may include a replacement, exchange, or refund.

How to Start a Return

To request a return or exchange:

1. Contact our customer support team by email.

2. Provide your order number and the reason for your request.

3. Wait for return authorization and shipping instructions.

4. Package the item securely and send it to the return address provided by our support team.

Please do not return products without prior authorization, as this may delay processing.

Return Shipping Costs

If the return is the result of an incorrect shipment, a defective product, or another error on our part, we will work with you to arrange an appropriate solution.

For returns requested for other reasons, customers are generally responsible for the cost of return shipping unless otherwise required by applicable law.

We recommend using a shipping service that provides tracking information, as we cannot be responsible for items lost during return transit.

Refund Processing

After your returned item has been received and inspected, we will notify you of the outcome of your return request.

If approved, the refund will be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take approximately 5–10 business days for the refunded amount to appear in your account.

Original shipping charges and any customs duties or taxes are generally non-refundable unless required by applicable law or the return results from our error.

Order Cancellation

Orders may be cancelled before they have entered the shipping process.

Once an order has been dispatched, it can no longer be cancelled. You may instead request a return after delivery if your purchase meets the eligibility requirements described in this policy.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

Company Name
KENNEDY WEAR LTD

Website
https://kennedywear.net

Email
payment@kennedywear.net

Telephone
+44 7476473959

Registered Office

131 RIDYARD STREET
LITTLE HULTON
MANCHESTER
LANCASHIRE
UNITED KINGDOM
M38 9NB